2023 Equinox - Just replaced high pressure fuel pump

[OWS]

Let's hope. Keep those invoices.

I contacted Chevrolet customer service and complained about this issue. They refunded 50% of the replacement costs charged by their dealer.

 

[JustinV]

My 2023 pump died while my wife was like 12 hours away from home. Only 47k miles on it. Had the special coverage performed about 4k miles ago for the N252524761 with ecm update after I got a reduced power warning but no actual drivable loss.

This time pump failed hard and car sputtered while driving on the highway and wouldn't drive more than 15 mph.

$1,000 at dealer and they tried to submit it for powertrain warranty but mine isn't covered by Vin on the N242450160. I even tried calling gm corporate and submitted a claim but they said the same thing, my Vin would only be covered for high pressure fuel pump under bumper to bumper not powertrain.

I probably would have tried replacing it myself if it happened at home.

 

[PoManNox]

My 2023 pump died while my wife was like 12 hours away from home. Only 47k miles on it. Had the special coverage performed about 4k miles ago for the N252524761 with ecm update after I got a reduced power warning but no actual drivable loss.

This time pump failed hard and car sputtered while driving on the highway and wouldn't drive more than 15 mph.

$1,000 at dealer and they tried to submit it for powertrain warranty but mine isn't covered by Vin on the N242450160. I even tried calling gm corporate and submitted a claim but they said the same thing, my Vin would only be covered for high pressure fuel pump under bumper to bumper not powertrain.

I probably would have tried replacing it myself if it happened at home.

Ugh.. Sorry this happened to you. I see RockAuto sells genuine GM replacement high press fuel pumps for ~$105 (GM part number 25207068), so you'd probably get one to your door for $130.

Of course the dealer probably charges 2-3x that, and will insist on a new HP fuel line set too, so that adds more, then a few hours of $200/hr labor, etc. Either which way. A $1000 repair bill for something like this on a 2023 is unacceptable to me.

You rarely hear of this problem with the 2018-2022. The HPFP is different on the 2023+ LSD 1.5 engine due to the fact they boosted the fuel pressure on these engines for what ever reason. I'm thinking this higher fuel pressure shortens the life of the pump. I've looked the pump over on my 2021 1.5. It's in kind of an awkward spot, but there's plenty of room for activities around it. To me, the hardest part would be having to bar the engine over to get the cam follower to recess (if you had to).

 

[OWS]

This is a safety matter! Come on GM/Chevrolet, do right by your customers here and issue a recall for ALL model years with this defective and potentially very dangerous part (and don’t replace it with the exact same thing). From what I have read on this forum, I expect to have the same problem all over again if I keep my 2023 Equinox. More likely, I will replace it with other than a GM vehicle.

 

[PoManNox]

This is a safety matter! Come on GM/Chevrolet, do right by your customers here and issue a recall for ALL model years with this defective and potentially very dangerous part (and don’t replace it with the exact same thing). From what I have read on this forum, I expect to have the same problem all over again if I keep my 2023 Equinox. More likely, I will replace it with other than a GM vehicle.

Problem is, nearly every vehicle on the road today regardless of make/model, has the same setup, with a cam driven high pressure fuel pump. You have to find a vehicle with port fuel injection to rid yourself of this potential problem. Some vehicles today have both port and GDI. (Newer Ford F150 pickups for example). They are programmed such that if the GDI has a problem, it will run on it's port injection only. Things have exceeded the stupid level today with complexity.

 

[JustinV]

Ugh.. Sorry this happened to you. I see RockAuto sells genuine GM replacement high press fuel pumps for ~$105 (GM part number 25207068), so you'd probably get one to your door for $130.

Of course the dealer probably charges 2-3x that, and will insist on a new HP fuel line set too, so that adds more, then a few hours of $200/hr labor, etc. Either which way. A $1000 repair bill for something like this on a 2023 is unacceptable to me.

You rarely hear of this problem with the 2018-2022. The HPFP is different on the 2023+ LSD 1.5 engine due to the fact they boosted the fuel pressure on these engines for what ever reason. I'm thinking this higher fuel pressure shortens the life of the pump. I've looked the pump over on my 2021 1.5. It's in kind of an awkward spot, but there's plenty of room for activities around it. To me, the hardest part would be having to bar the engine over to get the cam follower to recess (if you had to).

Yes and here I was thinking I was so lucky to get a 2023 with an electric brake vacuum pump so I didn't have to worry about the camshaft driven brake pump failures that I see rather often, and now I got this.

 

[RadioHead]

My wife received a call from the dealer she bought her 2023 Equinox from about a "recall" (Evidently it's really a service bulletin) and reprograming the ECM and fuel pump, or something like that.

We found this wonderful thread and I printed the two Service Bulletins and we'll pay a visit to the dealer.

I was also about 10 hours form home with her car when my wife called me about the "recall" and the service person claimed, it's nothing big it can wait. So I wasn't worried on my trip home. After reading this thread, I'd disagree with that nothing big statement. We'll be calling tomorrow for an appointment.

Thank you Forum members for this thread.

 

[OWS]

My wife received a call from the dealer she bought her 2023 Equinox from about a "recall" (Evidently it's really a service bulletin) and reprograming the ECM and fuel pump, or something like that.

We found this wonderful thread and I printed the two Service Bulletins and we'll pay a visit to the dealer.

I was also about 10 hours form home with her car when my wife called me about the "recall" and the service person claimed, it's nothing big it can wait. So I wasn't worried on my trip home. After reading this thread, I'd disagree with that nothing big statement. We'll be calling tomorrow for an appointment.

Thank you Forum members for this thread.

Please let us know if Chevy pays the full cost of repairs. To my knowledge they have not yet done so for all 2023 VINs because they say the issue has never been “elevated” to recall status for all VINs, only certain ones. Don’t understand the logic or criteria they are using. Hope yours is one that is covered. At this point I guess I am fortunate that they reimbursed me 50%. But they have lost any chance of a repeat customer, not that my next purchase(s) mean(s) a whit to them.

 

[OWS]

Please let us know if Chevy pays the full cost of repairs. To my knowledge they have not yet done so for all 2023 VINs because they say the issue has never been “elevated” to recall status for all VINs, only certain ones. Don’t understand the logic or criteria they are using. Hope yours is one that is covered. At this point I guess I am fortunate that they reimbursed me 50%. But they have lost any chance of a repeat customer, not that my next purchase(s) mean(s) a whit to them.

 

[RadioHead]

OWS, Yes I'll update this when we get more information, etc.

It's all about the $$. I guess certain cars had the issue, they had both Service Bulletins, that read, URGENT -DISTRIBUTE IMMEDIATELY. It said if the car was in for any reason and the VIN was an affected VIN they were to perform the service. It also had to be verified internally on their GM system. If they tried any other way to verify it, it would probably not show correctly for affected VINs to be serviced. Per both the bulletins these appear to be covered by GM, if you have the affected VIN. We can't see this in their system, so...

Now it appears others are having issues outside the VIN #s and it probably should be a recall but.... $$$. I would expect better form them. This is a dangerous situation for people with vehicles that have a pump go out on the road. Also the ECM SB currently has an expiration date set to expire on 02/28/2029. I'll post up the Service Bulletins. See below.

 

[RadioHead]

Links for:
Service Bulletin Fuel Pump - N242450160 https://static.nhtsa.gov/odi/tsbs/2024/MC-11011892-0001.pdf

Service Bulletin ECM - N252524761 https://dot.report/bulletins/MC-11027830-0001.pdf

 

[JustinV]

Please let us know if Chevy pays the full cost of repairs. To my knowledge they have not yet done so for all 2023 VINs because they say the issue has never been “elevated” to recall status for all VINs, only certain ones. Don’t understand the logic or criteria they are using. Hope yours is one that is covered. At this point I guess I am fortunate that they reimbursed me 50%. But they have lost any chance of a repeat customer, not that my next purchase(s) mean(s) a whit to them.

I forgot to update the thread, I was also reimbursed about 50% on my 2023 just recently.

 

[RadioHead]

FOLLOW UP...

So this is strange. Bear with me on this and let me explain then I’ll give my opinion.

We took my wife’s 2023 Equinox back to the dealer she bought it from, that is an hour away. We were going by there anyway on a short vacation. We have a local GM dealer but the person that called my wife from the dealership said, the dealer we purchased it from should do the work. Remember this comment.

At the dealership the Service adviser said, He would definitely do the fuel pump replacement (N242450160-01) and he’d double check on the ECM reprogramming (N252524761 – Expires on 02/28/2029). He also said this would all be covered. Well, we picked it up on a Sunday as that’s what worked for us (service is closed on Sunday’s). We don’t see a fuel pump replacement, but we do see the ECM was reprogrammed. Drove it home, seems the same. Maybe a bit zippier, her car has always been a dog on acceleration. We called the dealer service department this morning (Monday) to get more specifics. More of that later…

Here’s where this gets real strange…
When we arrived to drop off the car, the advisor asked who called my wife. My wife said a person at the dealership and she gave a name and phone number to the SA and both were incorrect, they don’t work for the dealer. The SA said, these calls are coming from China. At this point we’re totally confused. The Service Bulletins were legit, but the dealer did NOT call us. The group in China is spoofing the area codes, and dealership name and telling everyone they are from the dealer and you call the number back and talk to the person. We asked the SA, why would they do this? He said, they had no clue. The person not from the dealer that called my wife had all her information about the car, etc. So my wife believed it. The voice on the phone also said another dealer could fix it but it’s best we bring it back to the dealer of purchase.

Opinion or really just thinking out loud...
So what would a group in China gain form doing this? I don’t know. But maybe, it puts more strain on the dealer to perform and thus more strain on the parent company, GM. Will this harm the company/dealer? I doubt it but it does cost the company money and we would have never known about it, if it weren’t for the call, then me researching it here. Or maybe the dealer is BSing us? So I’m still puzzled but it’s allegedly all fixed (ECM reprogramming only) at no cost to us. I maybe have to wait until the fuel pump fails to deal with that part of the server bulletin.

This mornings (Monday) call to the SA:
He said that notice for the reprogramming they would perform, and not the fuel pump. So he was incorrect telling us this at the dealer on Friday. He claimed unless we got a code thrown for the fuel pump or the fuel pump failed, then they would repair it and cover the cost. He also mentioned that the pump can fail and not leave you totally stranded. For example; It can be hard to start, run poorly, or throw a code or all of them or just outright fail. So for our car, that’s what we got and I assume others can expect similar depending on VIN.

Remember the ECM reprogramming bulletin expires on 02/28/2029.

Others with Equinox in those years concerned about this might want to download the pdf files and keep them handy and if the car is running poorly print them out when you take the car to the dealer and tell them to look into those too.