2023 Equinox - Just replaced high pressure fuel pump

[OWS]

Let's hope. Keep those invoices.

I contacted Chevrolet customer service and complained about this issue. They refunded 50% of the replacement costs charged by their dealer.

 

[JustinV]

My 2023 pump died while my wife was like 12 hours away from home. Only 47k miles on it. Had the special coverage performed about 4k miles ago for the N252524761 with ecm update after I got a reduced power warning but no actual drivable loss.

This time pump failed hard and car sputtered while driving on the highway and wouldn't drive more than 15 mph.

$1,000 at dealer and they tried to submit it for powertrain warranty but mine isn't covered by Vin on the N242450160. I even tried calling gm corporate and submitted a claim but they said the same thing, my Vin would only be covered for high pressure fuel pump under bumper to bumper not powertrain.

I probably would have tried replacing it myself if it happened at home.

 

[PoManNox]

My 2023 pump died while my wife was like 12 hours away from home. Only 47k miles on it. Had the special coverage performed about 4k miles ago for the N252524761 with ecm update after I got a reduced power warning but no actual drivable loss.

This time pump failed hard and car sputtered while driving on the highway and wouldn't drive more than 15 mph.

$1,000 at dealer and they tried to submit it for powertrain warranty but mine isn't covered by Vin on the N242450160. I even tried calling gm corporate and submitted a claim but they said the same thing, my Vin would only be covered for high pressure fuel pump under bumper to bumper not powertrain.

I probably would have tried replacing it myself if it happened at home.

Ugh.. Sorry this happened to you. I see RockAuto sells genuine GM replacement high press fuel pumps for ~$105 (GM part number 25207068), so you'd probably get one to your door for $130.

Of course the dealer probably charges 2-3x that, and will insist on a new HP fuel line set too, so that adds more, then a few hours of $200/hr labor, etc. Either which way. A $1000 repair bill for something like this on a 2023 is unacceptable to me.

You rarely hear of this problem with the 2018-2022. The HPFP is different on the 2023+ LSD 1.5 engine due to the fact they boosted the fuel pressure on these engines for what ever reason. I'm thinking this higher fuel pressure shortens the life of the pump. I've looked the pump over on my 2021 1.5. It's in kind of an awkward spot, but there's plenty of room for activities around it. To me, the hardest part would be having to bar the engine over to get the cam follower to recess (if you had to).

 

[OWS]

This is a safety matter! Come on GM/Chevrolet, do right by your customers here and issue a recall for ALL model years with this defective and potentially very dangerous part (and don’t replace it with the exact same thing). From what I have read on this forum, I expect to have the same problem all over again if I keep my 2023 Equinox. More likely, I will replace it with other than a GM vehicle.

 

[PoManNox]

This is a safety matter! Come on GM/Chevrolet, do right by your customers here and issue a recall for ALL model years with this defective and potentially very dangerous part (and don’t replace it with the exact same thing). From what I have read on this forum, I expect to have the same problem all over again if I keep my 2023 Equinox. More likely, I will replace it with other than a GM vehicle.

Problem is, nearly every vehicle on the road today regardless of make/model, has the same setup, with a cam driven high pressure fuel pump. You have to find a vehicle with port fuel injection to rid yourself of this potential problem. Some vehicles today have both port and GDI. (Newer Ford F150 pickups for example). They are programmed such that if the GDI has a problem, it will run on it's port injection only. Things have exceeded the stupid level today with complexity.

 

[JustinV]

Ugh.. Sorry this happened to you. I see RockAuto sells genuine GM replacement high press fuel pumps for ~$105 (GM part number 25207068), so you'd probably get one to your door for $130.

Of course the dealer probably charges 2-3x that, and will insist on a new HP fuel line set too, so that adds more, then a few hours of $200/hr labor, etc. Either which way. A $1000 repair bill for something like this on a 2023 is unacceptable to me.

You rarely hear of this problem with the 2018-2022. The HPFP is different on the 2023+ LSD 1.5 engine due to the fact they boosted the fuel pressure on these engines for what ever reason. I'm thinking this higher fuel pressure shortens the life of the pump. I've looked the pump over on my 2021 1.5. It's in kind of an awkward spot, but there's plenty of room for activities around it. To me, the hardest part would be having to bar the engine over to get the cam follower to recess (if you had to).

Yes and here I was thinking I was so lucky to get a 2023 with an electric brake vacuum pump so I didn't have to worry about the camshaft driven brake pump failures that I see rather often, and now I got this.

 

[RadioHead]

My wife received a call from the dealer she bought her 2023 Equinox from about a "recall" (Evidently it's really a service bulletin) and reprograming the ECM and fuel pump, or something like that.

We found this wonderful thread and I printed the two Service Bulletins and we'll pay a visit to the dealer.

I was also about 10 hours form home with her car when my wife called me about the "recall" and the service person claimed, it's nothing big it can wait. So I wasn't worried on my trip home. After reading this thread, I'd disagree with that nothing big statement. We'll be calling tomorrow for an appointment.

Thank you Forum members for this thread.

 

[OWS]

My wife received a call from the dealer she bought her 2023 Equinox from about a "recall" (Evidently it's really a service bulletin) and reprograming the ECM and fuel pump, or something like that.

We found this wonderful thread and I printed the two Service Bulletins and we'll pay a visit to the dealer.

I was also about 10 hours form home with her car when my wife called me about the "recall" and the service person claimed, it's nothing big it can wait. So I wasn't worried on my trip home. After reading this thread, I'd disagree with that nothing big statement. We'll be calling tomorrow for an appointment.

Thank you Forum members for this thread.

Please let us know if Chevy pays the full cost of repairs. To my knowledge they have not yet done so for all 2023 VINs because they say the issue has never been “elevated” to recall status for all VINs, only certain ones. Don’t understand the logic or criteria they are using. Hope yours is one that is covered. At this point I guess I am fortunate that they reimbursed me 50%. But they have lost any chance of a repeat customer, not that my next purchase(s) mean(s) a whit to them.

 

[OWS]

Please let us know if Chevy pays the full cost of repairs. To my knowledge they have not yet done so for all 2023 VINs because they say the issue has never been “elevated” to recall status for all VINs, only certain ones. Don’t understand the logic or criteria they are using. Hope yours is one that is covered. At this point I guess I am fortunate that they reimbursed me 50%. But they have lost any chance of a repeat customer, not that my next purchase(s) mean(s) a whit to them.

 

[RadioHead]

OWS, Yes I'll update this when we get more information, etc.

It's all about the $$. I guess certain cars had the issue, they had both Service Bulletins, that read, URGENT -DISTRIBUTE IMMEDIATELY. It said if the car was in for any reason and the VIN was an affected VIN they were to perform the service. It also had to be verified internally on their GM system. If they tried any other way to verify it, it would probably not show correctly for affected VINs to be serviced. Per both the bulletins these appear to be covered by GM, if you have the affected VIN. We can't see this in their system, so...

Now it appears others are having issues outside the VIN #s and it probably should be a recall but.... $$$. I would expect better form them. This is a dangerous situation for people with vehicles that have a pump go out on the road. Also the ECM SB currently has an expiration date set to expire on 02/28/2029. I'll post up the Service Bulletins. See below.

 

[RadioHead]

Links for:
Service Bulletin Fuel Pump - N242450160 https://static.nhtsa.gov/odi/tsbs/2024/MC-11011892-0001.pdf

Service Bulletin ECM - N252524761 https://dot.report/bulletins/MC-11027830-0001.pdf

 

[JustinV]

Please let us know if Chevy pays the full cost of repairs. To my knowledge they have not yet done so for all 2023 VINs because they say the issue has never been “elevated” to recall status for all VINs, only certain ones. Don’t understand the logic or criteria they are using. Hope yours is one that is covered. At this point I guess I am fortunate that they reimbursed me 50%. But they have lost any chance of a repeat customer, not that my next purchase(s) mean(s) a whit to them.

I forgot to update the thread, I was also reimbursed about 50% on my 2023 just recently.