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2012 doors rusting after 9 months.


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As the title states, paint is bubbling up along the bottom inside seem on all doors. This is not an ...





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Old 07-13-2013, 12:17 PM   #1 (permalink)
1lt
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Default 2012 doors rusting after 9 months.

As the title states, paint is bubbling up along the bottom inside seem on all doors. This is not an isolated case, although when I spoke with someone at GM corporate offices, they did some "investigation" and told me this is the first case they have had of this, which is a comlpete lie. So far they have offered my only mediocre at best repair for the defect.
Please see my video and forward it to as many people as possible.
Chevrolet Equinox 2012 Rusting Doors! - YouTube
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Old 07-14-2013, 08:21 PM   #2 (permalink)
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Did you buy or lease the truck?
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Old 07-14-2013, 08:38 PM   #3 (permalink)
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Bought.
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Old 07-15-2013, 08:33 AM   #4 (permalink)
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Default Re: 2012 doors rusting after 9 months.

I hate to disagree with you but your issue couldn't be anymore isolated of a issue in reality. With 15-23k Equinox's sold each month the possible percent rate if this issue is much less than 1% of all vehicles made.

There might be a post on here with a spot on the lift gate but it was fixed permanently. That was the only known issue in the 3 years that this forum has been open.

Ultimately, the manufacturer has nothing to do with these issues until the retailer/dealers warranty falls off. Your complaint to GM may in fact be the first complaint they've heard. If this was a issue with my 2010, my dealer would fix it permanently.

If you stay on top of your dealer they will fix it or you need to find a better dealership.

Also, having some years in experience in auto body paint, if they re-prep the lower part of your doors and repaint it, it will be a permanent fix. Sometimes when a vehicle is painted if there is water in the air lines it can get into the paint or cause some paint to defect. It simply did not adhere to the metal properly and water was getting under the paint causing it to rust quicker.
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Old 07-15-2013, 12:18 PM   #5 (permalink)
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Agreed.

Also if i'm not mistaken wouldn't it be covered under the bumper to bumper.

Sheet Metal:

Corrosion coverage is for the first 3 years or 36,000 miles, whichever comes first.

Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first.

I also agree that if your dealer is giving you issues, go to another dealer.
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Old 07-23-2013, 05:48 PM   #6 (permalink)
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I just had my front door hinges replace due to rust .
27,000 miles and 33 months old .
I also had the lift gate painted due to rust when it was 6 months old .
My lift gate struts have been replaced 6 times due to rust .
Surface rust is covered as stated above 3 yrs 36000 miles .
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Old 04-22-2014, 07:42 AM   #7 (permalink)
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Angry 2012 Equinox Rust

Our Equinox is slightly over 2 years old and we have been very happy with it and have thought about getting another at the end of the year. Unfortunately I found a quarter size rust spot on the rear lift door already. I couldn't believe it. It will be interesting to see what the dealer has to say or how they respond. I'm not sure what our coverage is for this type of thing.
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Old 04-23-2014, 11:29 AM   #8 (permalink)
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Default Another potential rust area..

If you look at the front door hinge area you will see that GM has fabric mat hanging inside the fenders. I removed mine as the were sopping wet with salty water, it wouldn't take long for the tin worms to find a home at the fender bottoms. I noticed no increase in noise or anything else...what was GM thinking?...Mike.
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Old 04-25-2014, 08:32 AM   #9 (permalink)
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I own a 2010 Equinox, a 2010 Terrain, and a 2009 Acadia. None of them have a spot of rust on them anywhere on the body. The Acadia has 95,000 miles on it, the Terrain 47,000, the Equinox 30,000.
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Old 04-28-2014, 09:11 AM   #10 (permalink)
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I actually took my 2012 Knox to the dealer body shop on friday, because there is bubbling occuring on my inside bottom of the rear driver and passenger side doors where the sheet metal folds over.

The told me that usually in order to be covered under warranty. GM wants the rust to be showing through. I told the fella that sounded like a bad policy to not fix it until its really bad.

He is contacting the regional GM rep for approval to have them fixed. I should hear back by tommorrow or wednesday.
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Old 05-25-2014, 05:45 PM   #11 (permalink)
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He is contacting the regional GM rep for approval to have them fixed. I should hear back by tommorrow or wednesday.

What happened, did you hear back, are the doors repaired?
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Old 05-27-2014, 12:04 PM   #12 (permalink)
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I actually need to follow up, GO FIGURE the dealer didn't call me back when they say they would.
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Old 06-13-2014, 10:42 AM   #13 (permalink)
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This is a pretty common problem which GM knows about. Our 2010 had the same thing after a year. We saw our dealer who contacted the factory rep as we were off the bumper to bumper warranty. They fixed at no charge to us. The problem for rusting was the seams were crimped but not welded. The repair is done by opening up the seam, using an epoxy material and then repainting, had ours done about a year ago and no rust has reappeared. On the 2010's the lift gate would also rust which GM also repaired for us. The rear emblem was sharp and eventually cracks the paint, they have a kit out for it with a new emblem and a very thin gasket that goes behind it, the hatch has been repainted and no new signs of rust.

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Old 08-20-2014, 12:11 PM   #14 (permalink)
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Had to officially open a case with Chevrolet Customer Care i've been dealing with the dealership giving me the run around long enough. After contacting the selling dealership 3 hours away, i was told GM HAS to fix it even though i was over my 3/36 by 1500 miles every dealership has the empowerment to place the vehicle back into warranty for 2 year or 24k miles. Needless to say my care rep at GM told me they are contacting the GM Customer Experience reps associated with both dealerships to get more information. In the mean time i provided a detailed communication records from my end showing i've been getting horrible customer service from the local dealership where i live now.
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Old 08-25-2014, 09:20 AM   #15 (permalink)
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After 4 months of dealing with this issue. The dealership (after getting a major push from GM) has agreed to repair the rust issue and provide me a courtesy loner.


I win!
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