WhiteDolfin
New member
Aloha folks!
I could really use some help!![Weary face :weary: 😩](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f629.png)
I'll keep this as short as possible - I ordered a 2024 Equinox Premier that did NOT arrive as I had ordered it! (I had to order it as all of our local dealers have such low inventory - NO Premiers.)
Basically, Chevy decided it was going to cheat me and NOT install the advertised, standard equipment hands-free liftgate on the vehicle. Instead they installed the cheaper (RS style) NOT hands-free liftgate!![Pouting face :rage: 😡](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f621.png)
Supposedly this happened because I got the vehicle with the Redline Edition package! (I still don't understand the reasoning behind this.) I was NOT told about this equipment change at any point while ordering.
I did not discover the "bait and switch" until a day after I took delivery of the vehicle. (I had come from a 2020 Blazer RS, where the hands-free option had to be turned on in the Settings.)
Even though I am a 'three-peat' customer, my lovely Chevy dealer has said there's nothing they can do. I have been on the phone 5 times with GM Customer Assistance - who also ended up telling me there's nothing they can do.![Face with symbols on mouth :face_with_symbols_over_mouth: 🤬](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f92c.png)
I'm hoping that someone on the Forum can give me some advice - and maybe direct contact info with an actual GM/Chevy management person.
(I've tried to get this info myself - the Execs are hidden behind coded email addresses. I wrote to one Chevy Exec who's on LinkedIn - it's been almost a month, and I haven't heard back from him.)
Thank you VERY much in advance for your help!!!![Call me hand :call_me: 🤙](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f919.png)
I could really use some help!
![Weary face :weary: 😩](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f629.png)
I'll keep this as short as possible - I ordered a 2024 Equinox Premier that did NOT arrive as I had ordered it! (I had to order it as all of our local dealers have such low inventory - NO Premiers.)
Basically, Chevy decided it was going to cheat me and NOT install the advertised, standard equipment hands-free liftgate on the vehicle. Instead they installed the cheaper (RS style) NOT hands-free liftgate!
![Pouting face :rage: 😡](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f621.png)
Supposedly this happened because I got the vehicle with the Redline Edition package! (I still don't understand the reasoning behind this.) I was NOT told about this equipment change at any point while ordering.
I did not discover the "bait and switch" until a day after I took delivery of the vehicle. (I had come from a 2020 Blazer RS, where the hands-free option had to be turned on in the Settings.)
Even though I am a 'three-peat' customer, my lovely Chevy dealer has said there's nothing they can do. I have been on the phone 5 times with GM Customer Assistance - who also ended up telling me there's nothing they can do.
![Face with symbols on mouth :face_with_symbols_over_mouth: 🤬](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f92c.png)
I'm hoping that someone on the Forum can give me some advice - and maybe direct contact info with an actual GM/Chevy management person.
(I've tried to get this info myself - the Execs are hidden behind coded email addresses. I wrote to one Chevy Exec who's on LinkedIn - it's been almost a month, and I haven't heard back from him.)
Thank you VERY much in advance for your help!!!
![Call me hand :call_me: 🤙](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f919.png)