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Message: <blockquote data-quote="WhiteDolfin" data-source="post: 21139" data-attributes="member: 7749">Aloha folks!I could really use some help! <img class="smilie smilie--emoji" loading="lazy" alt="😩" title="Weary face    :weary:" src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f629.png" data-shortname=":weary:" />I'll keep this as short as possible - I ordered a 2024 Equinox Premier that did NOT arrive as I had ordered it! (I had to order it as all of our local dealers have such low inventory - NO Premiers.) Basically, Chevy decided it was going to cheat me and NOT install the advertised, standard equipment hands-free liftgate on the vehicle. Instead they installed the cheaper (RS style) NOT hands-free liftgate! <img class="smilie smilie--emoji" loading="lazy" alt="😡" title="Pouting face    :rage:" src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f621.png" data-shortname=":rage:" />Supposedly this happened because I got the vehicle with the Redline Edition package! (I still don't understand the reasoning behind this.) I was NOT told about this equipment change at any point while ordering.I did not discover the "bait and switch" until a day after I took delivery of the vehicle. (I had come from a 2020 Blazer RS, where the hands-free option had to be turned on in the Settings.)Even though I am a 'three-peat' customer, my lovely Chevy dealer has said there's nothing they can do. I have been on the phone 5 times with GM Customer Assistance - who also ended up telling me there's nothing they can do. <img class="smilie smilie--emoji" loading="lazy" alt="🤬" title="Face with symbols on mouth    :face_with_symbols_over_mouth:" src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f92c.png" data-shortname=":face_with_symbols_over_mouth:" />I'm hoping that someone on the Forum can give me some advice - and maybe direct contact info with an actual GM/Chevy management person. (I've tried to get this info myself - the Execs are hidden behind coded email addresses. I wrote to one Chevy Exec who's on LinkedIn - it's been almost a month, and I haven't heard back from him.)Thank you VERY much in advance for your help!!! <img class="smilie smilie--emoji" loading="lazy" alt="🤙" title="Call me hand    :call_me:" src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f919.png" data-shortname=":call_me:" /></blockquote>

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