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Chevy Equinox Generations Forum
4th Gen : 2025 + Current Chevy Equinox
Chevy Equinox Audio & Electronics
2025 Equinox Onstar and Android Navigation Not Connecting
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<blockquote data-quote="'XXV LT" data-source="post: 31561" data-attributes="member: 10321"><p>Here's the history of my OnStar module saga:</p><p></p><p><strong>12/22/25</strong> - OnStar module failed.</p><p><strong>1/14/26</strong> - Appointment at dealer. Verified module was bad. New module ordered, on back-order at least two weeks.</p><p><strong>2/5</strong> - New module arrived at dealer.</p><p><strong>2/10</strong> - New module installed at dealer.</p><p><strong>3/18</strong> - Received message on info screen: OnStar service has expired!?!?!? WTF! Apparently I was on a trial plan with the new module and my eight year OnStar Basics plan was never updated with the new module.</p><p><strong>3/18</strong> - Called OnStar support. Issue opened.</p><p><strong>3/24</strong> - Called OnStar support. No update on issue. Issue escalated to level three. Receive a 30 day trial for OnStar One plan. Trial set to expire on 4/23.</p><p><strong>4/10</strong> - Called OnStar support. No update on issue.</p><p><strong>4/20</strong> - Called OnStar support. No update on issue. OnStar One trial extended another 30 days to 5/23.</p><p><strong>4/30</strong> - Called OnStar support. No update on issue. Recommended dealer visit.</p><p><strong>4/30</strong> - Visited dealer and discussed with service manager. He said OnStar service was terrible. "I know who to call. It will be fixed by the end of the day." I'm still on the OnStar One trial until 5/23.</p><p><strong>5/18</strong> - I noticed that the OnStar One trial was somehow extended a third time to 6/12 and my eight year OnStar Basics plan was extended by 14 months to 5/12/2034!?!? Another WTF!</p><p></p><p>There were also several calls to OnStar via the On Star button in the car.</p><p></p><p>So, I still don't know if my OnStar Basics plan is fixed or not. I'll have to wait until June 12 to see. I really DO NOT want to call OnStar support again. If it's not fixed, I'll go see the dealer again.</p></blockquote><p></p>
[QUOTE="'XXV LT, post: 31561, member: 10321"] Here's the history of my OnStar module saga: [B]12/22/25[/B] - OnStar module failed. [B]1/14/26[/B] - Appointment at dealer. Verified module was bad. New module ordered, on back-order at least two weeks. [B]2/5[/B] - New module arrived at dealer. [B]2/10[/B] - New module installed at dealer. [B]3/18[/B] - Received message on info screen: OnStar service has expired!?!?!? WTF! Apparently I was on a trial plan with the new module and my eight year OnStar Basics plan was never updated with the new module. [B]3/18[/B] - Called OnStar support. Issue opened. [B]3/24[/B] - Called OnStar support. No update on issue. Issue escalated to level three. Receive a 30 day trial for OnStar One plan. Trial set to expire on 4/23. [B]4/10[/B] - Called OnStar support. No update on issue. [B]4/20[/B] - Called OnStar support. No update on issue. OnStar One trial extended another 30 days to 5/23. [B]4/30[/B] - Called OnStar support. No update on issue. Recommended dealer visit. [B]4/30[/B] - Visited dealer and discussed with service manager. He said OnStar service was terrible. "I know who to call. It will be fixed by the end of the day." I'm still on the OnStar One trial until 5/23. [B]5/18[/B] - I noticed that the OnStar One trial was somehow extended a third time to 6/12 and my eight year OnStar Basics plan was extended by 14 months to 5/12/2034!?!? Another WTF! There were also several calls to OnStar via the On Star button in the car. So, I still don't know if my OnStar Basics plan is fixed or not. I'll have to wait until June 12 to see. I really DO NOT want to call OnStar support again. If it's not fixed, I'll go see the dealer again. [/QUOTE]
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Chevy Equinox Generations Forum
4th Gen : 2025 + Current Chevy Equinox
Chevy Equinox Audio & Electronics
2025 Equinox Onstar and Android Navigation Not Connecting
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