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Message: <blockquote data-quote="RadioHead" data-source="post: 31897" data-attributes="member: 7608">FOLLOW UP...So this is strange. Bear with me on this and let me explain then I’ll give my opinion.We took my wife’s 2023 Equinox back to the dealer she bought it from, that is an hour away. We were going by there anyway on a short vacation. We have a local GM dealer but the person that called my wife from the dealership said, the dealer we purchased it from should do the work. Remember this comment.At the dealership the Service adviser said, He would definitely do the fuel pump replacement (N242450160-01) and he’d double check on the ECM reprogramming (N252524761 – Expires on 02/28/2029). He also said this would all be covered. Well, we picked it up on a Sunday as that’s what worked for us (service is closed on Sunday’s). We don’t see a fuel pump replacement, but we do see the ECM was reprogrammed. Drove it home, seems the same. Maybe a bit zippier, her car has always been a dog on acceleration. We called the dealer service department this morning (Monday) to get more specifics. More of that later…Here’s where this gets real strange…When we arrived to drop off the car, the advisor asked who called my wife. My wife said a person at the dealership and she gave a name and phone number to the SA and both were incorrect, they don’t work for the dealer. The SA said, these calls are coming from China. At this point we’re totally confused. The Service Bulletins were legit, but the dealer did NOT call us. The group in China is spoofing the area codes, and dealership name and telling everyone they are from the dealer and you call the number back and talk to the person. We asked the SA, why would they do this? He said, they had no clue. The person not from the dealer that called my wife had all her information about the car, etc. So my wife believed it. The voice on the phone also said another dealer could fix it but it’s best we bring it back to the dealer of purchase.Opinion or really just thinking out loud...So what would a group in China gain form doing this? I don’t know. But maybe, it puts more strain on the dealer to perform and thus more strain on the parent company, GM. Will this harm the company/dealer? I doubt it but it does cost the company money and we would have never known about it, if it weren’t for the call, then me researching it here. Or maybe the dealer is BSing us? So I’m still puzzled but it’s allegedly all fixed (ECM reprogramming only) at no cost to us. I maybe have to wait until the fuel pump fails to deal with that part of the server bulletin.This mornings (Monday) call to the SA:He said that notice for the reprogramming they would perform, and not the fuel pump. So he was incorrect telling us this at the dealer on Friday. He claimed unless we got a code thrown for the fuel pump or the fuel pump failed, then they would repair it and cover the cost. He also mentioned that the pump can fail and not leave you totally stranded. For example; It can be hard to start, run poorly, or throw a code or all of them or just outright fail. So for our car, that’s what we got and I assume others can expect similar depending on VIN.Remember the ECM reprogramming bulletin expires on 02/28/2029.Others with Equinox in those years concerned about this might want to download the pdf files and keep them handy and if the car is running poorly print them out when you take the car to the dealer and tell them to look into those too.</blockquote>

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