MyLink says "Please Unlock The Phone..."

[iamthesweetness]

I have a 2013 Chevy Equinox LT, with the MyLink radio. Recently the Bluetooth has been disconnecting and reconnecting all by itself. Intermittently I get this message that says "Please Unlock the phone or restart the app and try again"*see photo* I have a Samsung Galaxy phone, there's nothing wrong with the Bluetooth on my phone. It connects to my fitbits, it connects to my headphones, and any other Bluetooth device just fine. But when it comes to connecting in my Equinox that's the issue, does anyone have any idea what could be causing this? If there is an update that I need to do, how do I go by getting the update? I know it's on a USB device but how do I even get that? Any advice is appreciated, thank you so very much and have a wonderful day!

 

[itsalwaysme81]

I have a 2013 Chevy Equinox LT, with the MyLink radio. Recently the Bluetooth has been disconnecting and reconnecting all by itself. Intermittently I get this message that says "Please Unlock the phone or restart the app and try again"*see photo* I have a Samsung Galaxy phone, there's nothing wrong with the Bluetooth on my phone. It connects to my fitbits, it connects to my headphones, and any other Bluetooth device just fine. But when it comes to connecting in my Equinox that's the issue, does anyone have any idea what could be causing this? If there is an update that I need to do, how do I go by getting the update? I know it's on a USB device but how do I even get that? Any advice is appreciated, thank you so very much and have a wonderful day!

Hi there. I was wondering if you figured out what needed to be done so that your phone could connect correctly to my 2013? I'm having the same problem that just started this last weekend.