For a year or more I've had to resort to a technique to get my 2025 RS into 8th gear. I've been told it's operating as designed. Since I live in a very cold climate in the winter months another shifting issue came up, no 7th and 8th gear. It usually shows up when outside temperatures are less than 20 deg F. Again I was told it was working as designed and the issue was created by the extreme cold. I get that, but the transmission system is designed to operate "normally" in cold weather. It has a heat exchanger which does double duty; warms the ATF in the winter using engine coolant and prevents overheating in summer months. The trans control module has programing specific to ATF temps and will restrict access to upper gears if the AFT is too cold. The 8 spd is actually a 6 spd with two additional overdrive gears to get 8 spds. Access to these gears has very specific rules in the TCM, which include very sensitive temperature guidelines, which if not met, will lock out 8th gear or 7th and 8th in cold climates. After some on highway testing we determined the ATF was not reaching appropriate minimum temperature. The TCV (thermal control valve) for the heat exchanger is stuck closed which doesn't allow coolant to warm the ATF to the minimum temp of 150 deg. Normal ATF temp is usually 20-30 deg lower than engine operating temp, which in the Equinox is 190 deg F. Our testing showed much lower ATF temps after a significant on highway test. The TCV is on back order and will be replaced when it comes in. We'll do a retest to document the ATF temp after the TCV is replaced. If you're experiencing similar behavior you might want to "encourage" your dealer to check ATF operating temps. I've seen other posts on here commenting on 8th gear issues. This could be the issue.