Help-Using hands free phone feature?

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acbill

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I am still learning the ins/outs of my 2025 LT, and find some features are easier then others to figure out.
My wife had her HUAWEI cell phone set up quite quickly for hands free use in the vehicle. Fairly simple steps to do this. This was our first vehicle that had this feature. The last time we bought a new vehicle was 25 years ago, so we both thought this was a really great benefit. Previously we had a cell phone holder, and you had to manually dial out or to answer it, which of course is a terrible distraction when driving. We tested it using the voice command button on the steering wheel.. IE; "Call Home", and it worked just fine. we haven't rec'd a call yet, but i trust answering it should be pretty straight forward.

I was on a trip up Island the other day, and needed to make a call. I had my own cell phone, an older Samsung Android. I know it had bluetooth so it should be able to connect with the Equinox's system. I asked my passenger to run through the set up process to enable the hands free benefit. First thing I learned was, if you're actively driving the vehicle, you can't set up the phone. As there are a few steps in the process to set a phone up that would be distracting when driving, I can see why, and agree with GM's decision to disallow this. My son mentioned that some vehicles have a feature that allows a passenger to use certain functions, but prevents the driver from using them. That would be quite handy in some cases, such as this one, since I had a passenger.
It's illegal in BC to use a non-hands free cell phone while driving. You need to pull off the road to make a call, so I badly wanted to set up the voice command aspect. After arriving home, I went through the steps for the recognition of phone/vehicle, and that all seemed to go well from what i could see. I'm older, and not the whiz-bang that some may be to accomplish this, but it seemed like I had done it correctly. Up until i tried to make a call.
I pushed the voice command button on the steering wheel, and first tried saying "contacts", thinking it may display a list of who I had on my phone. Nada. I tried the "Call Home" command, as I know that was in my phone contacts..Nada. Hmmm? I see a small scroll across the bottom of the dash display that say's "voice command feature not available, must use device", or something along those lines. I speak the command into my phone, nothing happens.

Now I'm thinking my Samsung phone never accepted voice commands previously, so why would it now? Is this a feature modern phones have nowadays? Can you just speak to the phone to make, or accept, phone calls? Anyone know if there is perhaps something I missed when setting up my phone for hands free, as to why the vehicles voice command won't work. Is my phone model too old perhaps? I figured the fact that the vehicle's system and the phone recognized one another, it was working..
 

Sewtrapped

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have you tried saying. "hey google, call home" without touching that steering wheel button? I believe since you are just using Bluetooth, that you are really only using your phone but hearing and speaking through your car's audio system (just to simplify what's really happening here). That's what I usually do but I also have the latest Samsung Android phone which are now really integrated with Google as is my 2026 Equinox. I also have Android Auto integrated and supplied in my Equinox. Good luck! I haven't figured out why I cannot open my back hatch using the button on the hatch (and without my key being with me) without 1st opening then closing my driver door.
 

acbill

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have you tried saying. "hey google, call home" without touching that steering wheel button? I believe since you are just using Bluetooth, that you are really only using your phone but hearing and speaking through your car's audio system (just to simplify what's really happening here). That's what I usually do but I also have the latest Samsung Android phone which are now really integrated with Google as is my 2026 Equinox. I also have Android Auto integrated and supplied in my Equinox. Good luck! I haven't figured out why I cannot open my back hatch using the button on the hatch (and without my key being with me) without 1st opening then closing my driver door.
Thanks for the suggestion. I will have to try that.
I wasn't aware that the vehicles microphone may on all the time..Is Big Brother eves-dropping on us now? lol I'm still learning a lot about the Nox..

As to the hatch, does it perhaps lock after a time period when the FOB is not in the vicinity? I wish the button on the hatch was far larger, as I am always having to fumble around to find it. Sometimes I even need to bend over and look up to locate it.. It's sure not as obvious as my other vehicles tailgate latches were.. I wish now the LT had the remote hatch release..like my Honda CRV did. I suppose I'' eventually get the hang of it..
 

Sewtrapped

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That time period lapse is what I was thinking since it's use seems to change, thx. Seems like the key fob has morphed into a more necessary part of a vehicle. And yes I hate that tiny latch release button!

Mine did come with the remote hatch release plus the 8 years of basic Onstar app usage to remotely start, unlock, lock, change temps, etc., which I really appreciate.
 

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