Go Back   Chevy Equinox Forum | GMC Terrain Forum | Cadillac SRX Forum > Chevy Equinox General Discussion > 2010+ Equinox General Forum

2010+ Equinox General Forum

2018 Infotainment Screen Cuts Off and On


This is a discussion on 2018 Infotainment Screen Cuts Off and On within the 2010+ Equinox General Forum forums, part of the Chevy Equinox General Discussion category!
My new 2018 Infotainment screen is cutting off and on. The behavior didn't start to exhibit itself until the car ...





Reply
 
LinkBack Thread Tools Display Modes
Old 04-09-2018, 01:47 PM   #1 (permalink)
Junior Member
 
Join Date: Apr 2018
Location: Maryland
Posts: 1
Rep Power: 0
Mhjeff66 is on a distinguished road
Default 2018 Infotainment Screen Cuts Off and On

My new 2018 Infotainment screen is cutting off and on.
The behavior didn't start to exhibit itself until the car was 2 weeks old.
At first it would start doing it about 5 mins into driving and would stop cutting off and on about the 15th or 20th min of driving with it staying on all the time as normal.

When the display is out, everything is out, temperature, clock, etc., but the music still plays and the screen does not respond to to touch screen commands. Android Autoplay, OnStar do not display either.
I can change station presets with the steering wheel station preset controls and control the volume with the steering wheel and the dash knob.
If I want to know what song is Sirius-XM is playing I have to change the display from "Info" to "Audio" on my instrument cluster.

I took it in to the dealer I purchased it from and as I feared, the problem didn't happen while the service techs were checking out the problem.
The service advisor said to me that unless they witness the failure happening when I bring it in to them, that they cannot authorize any warranty servicing of the unit.
The next day I sent him video evidence of the problem and he replied that all he could do was forward my video and comments to GMTAC, (whatever that is), and he would get back to me if the responded to him. Since then I've taken dozens of videos of the screen acting up. Four family members and several friends have also witnessed the issue.

I purchased the extended bumper-to-bumper warranty and I don't think that I should be getting the run around like this especially for a new car that's 2-3 weeks off the lot.

Anyone else experiencing this issue?
Mhjeff66 is offline   Reply With Quote
Old 04-10-2018, 09:37 AM   #2 (permalink)
Junior Member
 
Join Date: Apr 2018
Posts: 1
Rep Power: 0
Magnum488 is on a distinguished road
Default

Do you have the 7 or 8 inch screen? We're having problems with our 7 inch. Not cutting out, but not dimming at night without rebooting it every time the backup camera is used. Have you looked into lemon laws in your state?
Magnum488 is offline   Reply With Quote
Old 08-06-2018, 08:06 PM   #3 (permalink)
Junior Member
 
Join Date: Aug 2018
Posts: 1
Rep Power: 0
Drputman is on a distinguished road
Default

I have the same issue. Started happening before i left the dealership. 2 weeks later and i am still waiting on repair parts. Very dissatisfied!
Drputman is offline   Reply With Quote
Reply

Bookmarks



Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
2013 Equinox Interior Console/Infotainment Auto-Dim Lighting jakebebber 2010+ Equinox General Forum 4 01-22-2016 11:37 AM
Infotainment center worst system I have ever owned! sinbad Audio & Electronics 1 09-25-2015 10:10 PM
Intake cover screen Pepin 05-09 Equinox Maintenance 3 10-20-2013 12:18 AM
Navigation screen in LTZ rbiggers Audio & Electronics 23 09-18-2011 04:12 AM
Smartphone screen shot thread. dietz4ibanez The Lounge 0 08-04-2010 11:51 AM