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Old 04-09-2018, 01:47 PM   #1 (permalink)
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Join Date: Apr 2018
Location: Maryland
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Default 2018 Infotainment Screen Cuts Off and On

My new 2018 Infotainment screen is cutting off and on.
The behavior didn't start to exhibit itself until the car was 2 weeks old.
At first it would start doing it about 5 mins into driving and would stop cutting off and on about the 15th or 20th min of driving with it staying on all the time as normal.

When the display is out, everything is out, temperature, clock, etc., but the music still plays and the screen does not respond to to touch screen commands. Android Autoplay, OnStar do not display either.
I can change station presets with the steering wheel station preset controls and control the volume with the steering wheel and the dash knob.
If I want to know what song is Sirius-XM is playing I have to change the display from "Info" to "Audio" on my instrument cluster.

I took it in to the dealer I purchased it from and as I feared, the problem didn't happen while the service techs were checking out the problem.
The service advisor said to me that unless they witness the failure happening when I bring it in to them, that they cannot authorize any warranty servicing of the unit.
The next day I sent him video evidence of the problem and he replied that all he could do was forward my video and comments to GMTAC, (whatever that is), and he would get back to me if the responded to him. Since then I've taken dozens of videos of the screen acting up. Four family members and several friends have also witnessed the issue.

I purchased the extended bumper-to-bumper warranty and I don't think that I should be getting the run around like this especially for a new car that's 2-3 weeks off the lot.

Anyone else experiencing this issue?
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